Payment Errors
Getting Started
This article explains common payment errors you may encounter and what they mean. It also helps you understand why a payment may fail and what to check when this happens.
In This Article
Common Payment Errors
When a payment issue occurs, you may see an error message during checkout or when attempting to process a transaction. These errors indicate that the payment could not be completed.
Errors may include:
- Incorrect zip code
- Incorrect security code
- Generic 500 error code
Reasons for Payment Failure
Payment errors can happen for several reasons, including:
- Incorrect billing information
- Expired or invalid credit card
- Insufficient funds
- Bank or card provider restrictions
What to Check
If you encounter a payment error, review the following:
- Ensure your card details are entered correctly
- Confirm that your card has not expired
- Verify that sufficient funds are available
- Check with your bank or card provider for any restrictions or blocks
After verifying these details, try submitting the payment again. If you continue running into an error, we recommend reaching out directly to your bank for more information.