How To Contact The USPS
Our amazing team is here and ready to help should you have any questions in regards to our product and services.
Keep in mind, however, that we simply print your documents, place them into certified mail envelopes, seal them, and hand them over to the USPS for delivery. Therefore we have limited knowledge in regards to what they do with your letters after we hand them off, as the USPS is completely in control of the delivery side of the process.
We recommend reaching out directly to them with any questions about tracking information, delivery status, or signature availability. They will likely need your certified mail tracking number, so be sure to have that ready. It can be found within your OnlineCertifiedMail account by clicking on the History button and then locating the letter in question. The tracking number will be to the right of the letter name, under the Sent To column.
We know they aren't the easiest organization to get a hold of, so here are a couple of ways we've heard of others having past success reaching them:
Contact the USPS by Phone:
1. Call (800) 275-8777
2. Select the option for "tracking a package"
3. It will ask for your tracking number multiple times, but don't give them your tracking number. Once it is finished asking for your tracking number it should say "transferring to representative", which should get you to a real person
Contact the USPS by Phone or Email: