403 Forbidden Error

A 403 Forbidden error message is typically related to one of a few possible issues. Keep in mind that the 403 error code might come up at any time, even if you weren't previously having issues prior.

Here are the most common issues we see:

Browser settings - a browser or computer isn't allowed to access various web pages
VPN - if you have a VPN, that can prevent some webpages from behaving correctly
Payment issues - if the error code is occurring during the payment process, there could be an issue with the transaction. Typically our website will provide basic information regarding a failed payment, but if the error is ocurrecing during payment that can also mean there is an issue with the payment information. We recommend reaching out to your bank for information regarding failed transaction.

Here are some other ways you can try to resolve the issue:

1. Refresh the page

2. Log out, refresh the page, and then log back in

3. Restart your web browser

4. Restart your computer

5. Attempt your task using another computer

If none of these work, then feel free to reach out any our team would be glad to exist. For faster troubleshooting, please let us know which page you are on and what task you are attempting to accomplish when the error occurs (ie - you are trying to attach more documents or pay for your letters), as well as any screenshots you might be able to provide.