Stopping Letters From Being Mailed

Getting Started

This article explains what you can do if you want to stop a certified mail order before it’s mailed — and what happens if the order has already been paid for.

In This Article

Stop an Order Before Payment

If you have not paid for your letter yet, you can remove it so it won’t be mailed.

To do this:

  1. Open your Shopping Cart in your OnlineCertifiedMail account.
  2. Find the letter you want to stop.
  3. Click the green “Delete Job” link beneath the letter name to remove it.

This stops the letter from being sent.

Can You Cancel After Payment?

Unfortunately, no — you cannot stop an order once it’s been paid for.

After payment is completed, your letter immediately enters OnlineCertifiedMail’s automated processing system. It is:

  • Printed
  • Sealed
  • Prepared for USPS pickup along with other outgoing mail

At this stage, the process is similar to placing a certified letter in a USPS drop box. The letter cannot be retrieved, changed, or stopped once processing has begun.

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