Stopping Letters From Being Mailed
If you need to modify or cancel your letter and have not paid for it yet, you can simply delete the letter in your shopping cart by clicking on the "Delete Job" link located below the letter name:
If you need to modify or cancel your letter after it's been paid for, unfortunately we are not able to assist you.
Once a letter has been paid for, it enters into our fully automated processes and is combined with thousands of other letters and cannot be retrieved or canceled at all. This part of the process is the equivalent to dropping a letter off in a blue drop box at your local post office; once it goes in the bin, it can not be retrieved, changed, altered or cancelled. It gets mailed exactly as it is.
We must apologize if this causes frustration; we certainly see how someone may occasionally need to cancel or alter a letter. That said, we have attempted to spell out in multiple ways on our website that it is not possible.