Login Assistance

Getting Started

If you’re having trouble accessing your OnlineCertifiedMail account, this guide walks through the most common ways to get logged in again — from checking the right email address to resetting your password.

In This Article

• Check Your Email Address
• Reset Your Password
• Create a New Account
• What If You're Still Locked Out?

Check Your Email Address

• Make sure you are entering the correct email address that you originally used to sign up.
• Search your email inbox for the original welcome or confirmation email from OnlineCertifiedMail, and use the address that message was sent to.
• If you have multiple email addresses that may have been used, try each one.

Reset Your Password

1. Go to the login page on the OnlineCertifiedMail site.
2. Click the Lost Password link — it’s located underneath the green Login button.
3. Enter your email address.
4. If the address you enter matches an active account, you’ll be sent a password reset link by email.

Important:

Check all your email folders — including spam or junk — because the reset message can sometimes be filtered there.

Create a New Account

• If you recently created an account but never mailed anything, it might be easier to register a fresh account rather than recover the old one.
• To do that, just click the “create a new account” link on the login page and sign up with your new preferred email address.

What If You’re Still Locked Out?

• In some cases, people create accounts quickly and use a temporary or fake email address.
• If that email wasn’t real, the system cannot send you recovery emails — including password reset links.
• Unfortunately, we cannot verify account ownership in these cases, so access cannot be restored if you didn’t use a valid email at sign-up.