Emails From Us
Getting Started
This article explains why you may be receiving emails from Online Certified Mail, what those emails mean, and how you can stop them if they are coming when you don’t want them.
In This Article
What Emails We Send
OnlineCertifiedMail sends emails to notify you about the status of your mailing jobs:
-
Certified Mail Accepted Emails:
This email is sent as soon as your job is approved and functions as the invoice for your letter(s).
-
Job Completed Emails:
These are sent to confirm that your documents have been printed, inserted into envelopes, and handed over to the United States Postal Service for delivery.
-
Pending Job Emails:
Email reminders are sent if there is a job in your account that has not yet been approved.
Why You Might Be Getting Emails You Didn’t Expect
If you’re receiving emails from us that you didn’t ask for, it’s likely because there is a job pending.
When you upload a letter but never complete payment, the job remains in your account as “pending.”
Our system will automatically send a “Pending Job” email every few days as a reminder that something is waiting for you to approve or pay for it, as we don't want any important letters to get forgotten.
How to Stop Unwanted Emails
If you no longer want to receive these reminder emails:
- Log in to your OnlineCertifiedMail account.
- Click the cart icon in the upper-right corner of the screen.
- Find the pending job you no longer want.
- Click the “delete job” link just below the job name.
Deleting the pending job will immediately stop the reminder emails.
If you need help locating the pending job or deleting it, you can return to your account dashboard and look under your shopping cart or jobs list.