Forms of Payment
Getting Started
This article explains which payment methods OnlineCertifiedMail.com accepts, which payment methods are not currently available, and what to know about pending, unpaid, duplicate, or unexpected charges.
In This Article
- Important Payment Information
- Accepted Methods of Payment
- Methods of Payment Currently Unavailable
- Unexpected Payments
- Pending or Duplicate Payments
Important Payment Information
Payment is required at the time you submit your order. OnlineCertifiedMail cannot bill you afterward.
This is for two main reasons:
- OnlineCertifiedMail is required to pay the Post Office at the time of mailing, so the postage fees are paid immediately, just as they would be if you mailed the item yourself.
- The product is created in real time, and jobs are usually completed within a few hours after payment.
Accepted Methods of Payment
OnlineCertifiedMail.com supports the following payment methods:
- MasterCard
- Visa
- AMEX
- Discover
- Apple Pay
- Google Pay
Apple Pay and Google Pay can be used on any device that has one of those payment options set up.
Methods of Payment Currently Unavailable
OnlineCertifiedMail.com does not currently accept:
- Gift cards
- Paypal
- Checks
- ACH
- Wire transfers
- Money orders
- Cryptocurrency such as Bitcoin
Unexpected Payments
If you think you were charged for letter(s) that are still in your shopping cart, do not worry. OnlineCertifiedMail will not take funds that do not belong to us.
If your card was declined, the transaction may show as "pending" in your bank account. That will disappear shortly, but feel free to let us know if you have any questions.
Important Policy
If you use OnlineCertifiedMail services to send mail on behalf of your own customers, you are not allowed to use your customers’ credit cards.
You must use your own credit cards to send mail through your OnlineCertifiedMail account.
This policy exists primarily because your customers may see a charge from OnlineCertifiedMail’s company name, may not recognize it, and may dispute the charge. If that happens, your account will be placed on hold.
Pending or Duplicate Payments
You may sometimes see a pending payment from OnlineCertifiedMail on your bank or card account.
A pending payment does not mean that you were actually charged, and it does not mean your payment was duplicated. In this case, OnlineCertifiedMail has not received your funds.
If your letter was not successfully submitted, such as when your card was declined, you may still see one or more pending payment authorizations. These authorizations are temporary and will automatically disappear within a few days.