Information Is Being Stripped From My Document
Getting Started
If you’re preparing a mailing and notice that, in the job proof, parts of your document appear missing or “stripped,” this article explains why that happens and how to fix it so your mailing prints correctly.
In This Article
Why Information Gets Stripped
When you upload a PDF and the proof shows missing content, it usually means some elements in your PDF are not properly embedded. Most commonly affected items include:
- Signature fields
- Fillable form elements
- Comment or note boxes
- Text placed on top of a scanned PDF
PDF files can contain complex, layered data that doesn’t always render the same way when processed for printing. If something isn’t embedded, it may be excluded from the printable version.
How to Fix the Issue
To prevent information from being removed, you need to make sure all fonts, images, and other elements are embedded within your PDF before uploading. Two helpful options include:
- Embed PDF Information Using Adobe Acrobat – ensures all document elements are included when the file is processed.
- Embed PDF Information for Mac Users – a simple export process on macOS that embeds content properly.
Both of these methods create a fully self-contained PDF that prints the same way it appears on your computer.
Reviewing Your Job Proof
OnlineCertifiedMail provides a proofing tool that shows exactly how your documents will print and mail. Carefully review this proof before you approve and pay for the mailing — it will reveal if anything has been omitted or changed during processing.