Electronic Return Receipt (Green Card)

Getting Started

This article explains what happens after your certified mail is delivered and how you receive proof of delivery (also known as a “green card”) when using OnlineCertifiedMail.

In This Article

• Electronic Return Receipt
• Accessing Your Electronic Signature
• Timing for Signature Availability

Electronic Return Receipt

After your certified mail is successfully delivered, you will not receive a physical green postcard in the mail.

Instead, you will receive an electronic signature (Electronic Return Receipt) through the website. This is automatically included for all mail sent through our website.

This electronic document from the post office includes:

• Delivery date of the letter
• Tracking number
• Signature of the recipient

Accessing Your Electronic Signature

• The signature file is uploaded to your account once it is received from the postal service.
• You can view or download it from your History page (located in the upper right corner of your account).
• When available, the word “Signature” will appear under the green status boxes.

Timing for Signature Availability

• It may take a few business days after delivery for the signature file to appear.
• If your letter shows as “Delivered” but no signature is visible yet, allow additional time for it to be uploaded.

Note: Our service does not provide a USPS purchase receipt upon paying for letters.  Our "Job Confirmation" emails serve as the notice that indicates we've handed your letter over to the USPS for delivery, along with their tracking details.