Delivery signatures aren't available until after the letter is successfully delivered, and often times it can take a few business days before we get all the signatures from the USPS after delivery.
When the signature is available, the word " Signature" will appear below the word "Delivered" in your Job History. Simply click on the word Signature to download the signature file as shown below;
It is possible that a letter could be sent to an address where a signature cannot be captured.
These types of letters may not have a signature...
- Mail still in transit
- Mail that cannot be delivered to the recipient or the sender address
- Certified Mail sent to an APO or an FPO (military) address.
These will include a signature...
- Most certified letters sent through our service.
- Certified Mail sent to a valid mailing address
- Certified Mail sent to PO Boxes
- Pieces returned to the sender address (most of the time)
If you feel a signature should exist, feel free to check www.usps.com to see if they have a signature we haven't received yet (though that is highly unlikely). Remember, the USPS is solely responsible for the delivery and signature part of the process. If a letter appears to have been delivered, there isn't a signature associated with it and it's been longer than 3 days since the letter was delivered, we recommend that you resend the letter or contact the USPS directly by clicking here.