Signature (ERR) Unavailable

Electronic Return Receipts (also known as ERR and signature files) are automatically included in the letters you send through our website. The USPS will provide us with the ERR within a few business days after successful delivery.

When the signature becomes available, the word "Signature" will appear below the word "Delivered" in your Job History. Simply click on the word Signature to download the signature file as shown below;

It is possible that a letter could be sent to an address where a signature cannot be captured. 

These types of letters may not have a signature...

• Mail still in transit
• Mail that cannot be delivered to the recipient or the sender address
• Certified Mail sent to an APO or an FPO (military) address.

These will include a signature...

• Most certified letters sent through our service.
• Certified Mail sent to a valid mailing address
• Certified Mail sent to PO Boxes
• Pieces returned to the sender address (most of the time)

If you feel a signature should exist, feel free to check www.usps.com to see if they have a signature we haven't received yet (though that is highly unlikely).  Remember, the USPS is solely responsible for the delivery and signature part of the process.  If a letter appears to have been delivered, there isn't a signature associated with it and it's been longer than 3 days since the letter was delivered, we recommend that you resend the letter or contact the USPS directly by clicking here.