USPS Tracking Information

Getting Started

This article explains how USPS tracking works for certified mail, where to find tracking details, and what to do if the information is unclear or incomplete.

In This Article

• Important Limitations
• Where to Find Tracking Details
• Certified Mail Status Definitions
• What to Do If Tracking Is Unclear

Important Limitations

• OnlineCertifiedMail does not have additional insight beyond what USPS provides
• All tracking updates come directly from USPS
• While OnlineCertifiedMail guarantees its part of the process, it cannot guarantee USPS delivery or tracking updates

Where to Find Tracking Details

You can access tracking information in two ways:

• USPS Website
  • Enter your tracking number to view the latest status updates
• OnlineCertifiedMail Account
  • Log in to your account to view tracking details for your letters
  • Click on the History tab
  • Locate the mailing in question
  • Click on the tracking number under the "Sent to" column

Certified Mail Status Definitions

• Mailed: The letter has been printed, inserted, sealed, and provided to the USPS, and their delivery processes have started.
• In Transit: The USPS has possession of the mailpiece. Delivery timelines are now under USPS control.
• Delivery Attempted: USPS tried to deliver the item and likely left a notice with instructions for retrieval.
• Unclaimed By Recipient: The recipient did not retrieve the item after a delivery attempt.
• Refused By Recipient: The recipient declined to accept or sign for the mail. It is returned to sender.
• Returned To Sender: The item was undeliverable (e.g., bad address or recipient moved).
• Delivered: The item was successfully delivered. If a signature service was requested, it will be viewable via the "view" link within your account a few days after delivery.
• Forwarded: The mail was redirected by USPS. The new destination is typically not disclosed by USPS.

What to Do If Tracking Is Unclear

1. Verify the Address

• Use the USPS Address Lookup tool to verify the address.
• Confirm the address exists and was entered correctly.

2. Request Updates via USPS

• Go to the USPS website
• Enter your tracking number
• Complete the “Return Receipt Electronic” section
• This will trigger an email with additional updates

3. Contact USPS Directly

• Reach out to USPS for more detailed information about your letter.