USPS Processing and Delivery Issues
We do not offer refunds for USPS performance.
We do our part of printing and mailing your letters and guaranteeing perfection while we are in control of your letters, but once we hand them over to the USPS they are out of our control.
Certified Mail Issues COVID-19
The USPS is handling certified mail quite differently during the pandemic. Please do not expect the same level of service as before. Please don't expect fast delivery, and please don't expect a signature confirmation even if you paid for one.
If you received a "Mailing Complete" email from us, or the status of your job says "mailed" you can be certain that your letters were mailed on the date our website provides.