Frequently Asked Questions
This article contains answers to some of our most commonly asked questions. If your question isn't answered here it is still extremely likely that it's answered within another help article. Be sure to search our help docs by entering one or two keywords.
If you still can't find your answer feel free to reach out!
- Can I stop a letter from being mailed?
- How do I track my letters?
- When will my letters be delivered?
- How do I access the signature confirmation (aka "proof of delivery" and "green card")?
- What if my letter never gets delivered?
- How does pricing work?
- What if I can't log in?
- Can I save my credit card information?
Can I stop a letter from being mailed?
If you've already paid for your letter, unfortunately, there isn't a way for us to stop it. We're so sorry about that, but we try to make this clear on our website. If you haven't paid for your letter yet you can still remove it from the shopping cart.
How do I track my letters?
There are a couple of different ways to track your letters. Directly within your OnlineCertifiedMail account (after logging in, click the green History button), or at USPS.com. You will need to enter your tracking number in order to track them on the USPS website.
When will my letters be delivered?
The USPS says Certified mail typically takes 7-10 business days to be delivered, keep in mind that we've seen the delivery of mail slow down since the pandemic started so it's best to allow up to 14 business days for your mailpiece to be delivered.
How do I access the signature confirmation (aka proof of delivery/green card)?
We call this the ERR (Electronic Return Receipt). You can access the ERR by logging into your account, then click the green History button in the upper right corner. If the USPS has successfully delivered your letter, this page will provide you with a link to download the signature confirmation file. It can take a couple of business days after delivery for the USPS to give us access to the signatures, so if you don't see it yet that could be why and you may need to check back in a day or two.
What if my letter never gets delivered?
Unfortunately, this seems to happen from time to time. If it's been longer than 14 business days and the letter still hasn't been delivered we typically recommend reaching out directly to the USPS to see if they can provide any extra information. Since the USPS cannot guarantee their side of the process, we aren't able to either but we can, and do, guarantee our side. We're responsible for printing your documents, inserting and sealing them into Certified Mail envelopes, and then handing them over to the USPS for delivery.
How does pricing work?
The price for a single letter is $10.49. This price includes up to 8 sheets of paper, plus postage, printing and mailing.
The price for a letter with 9 to 14 pieces of paper is $11.49. The price for 15 - 29 pieces of paper is $15.49, and the price for 30 or more pieces of paper is $18.49.
What if I can't log in?
Sorry about that! We try to make this easy, but sometimes an email address or password can be forgotten (it happens to the best of us). In that case, we recommend searching your emails for a past email from us to see which email address of yours we have on file. Then you can click lost password to reset your password. The password email that our system sends you might go to your spam folder, so be sure to check everywhere for it.
Can I save my credit card information?
It's quite easy to save or modify your credit card information. You'll see this option every time you pay.