Frequently Asked Questions

Getting Started

This article answers common questions about using OnlineCertifiedMail.

What if I can't log in?

First, confirm you are using the correct email address associated with your account. If needed, use the password reset option on the login page. If you continue experiencing issues, contact support for assistance.

What if I forgot my password?

Click the “Forgot Password” link on the login page and follow the instructions to reset your password.

This message usually appears after multiple failed login attempts. Wait a few minutes before trying again or reset your password if needed.

Pricing & Billing

How does pricing work?

Pricing is based on the number of pages in your mailing and includes printing, postage, and mailing services. Pricing may vary depending on mailing type and add-on services selected.

Are there any monthly fees or contracts?

No. OnlineCertifiedMail.com does not require monthly fees or long-term contracts. You only pay for the mailings you send.

What payment methods do you accept?

We accept major credit cards and approved account billing methods.

Mailing & Printing

What printing options are available?

OnlineCertifiedMail.com currently supports standard 8.5” x 11” white paper with black ink printing only.

Can I send documents in color?

No. All documents are printed in black ink only.

Can I stop a letter from being mailed?

Letters that have already been submitted and processed cannot typically be stopped. Please review your documents carefully before submitting your mailing.

Can I upload PDF files?

Yes. PDF files are the preferred document format for mailing submissions.

Can I send multiple letters at once?

Yes. Batch mailing options are available for sending multiple Certified Mail pieces at the same time.

Tracking & Delivery

How do I track my letters?

You can track your letters directly from your account History page or by using the USPS tracking number provided after processing.

When will my letters be delivered?

USPS delivery timelines vary depending on postal conditions and destination. Certified Mail is typically delivered within 7–14 business days.

What if my letter never gets delivered?

If your letter has not been delivered after 14 business days, check the tracking information for updates or contact USPS for additional assistance.

Why does tracking sometimes stop updating?

USPS tracking scans may occasionally be delayed or skipped during transit. Tracking updates generally resume once the letter reaches the next processing facility.

Electronic Return Receipt (ERR) & Signatures

How do I access the signature confirmation (proof of delivery)?

You can download the Electronic Return Receipt (ERR) from your account History page once USPS makes the recipient signature available.

What if the signature image is unavailable?

Occasionally USPS does not immediately provide the signature image. In many cases, it becomes available after additional processing time.

What is an Electronic Return Receipt (ERR)?

An Electronic Return Receipt is the digital version of the traditional green card and provides proof of delivery along with the recipient’s signature when available.

USPS & Delivery Issues

What happens if USPS loses my letter?

While rare, USPS processing issues can occur. Tracking information should help determine the current status of the mailing.

Can USPS deliver Certified Mail to a PO Box?

Yes. USPS can deliver Certified Mail to PO Boxes.

Why was my Certified Mail returned?

Certified Mail may be returned for reasons such as:

Incorrect address
Recipient unavailable
Refused delivery
Unclaimed mail

Returned mail information is typically available through USPS tracking.

General Questions

Do I need special software to use OnlineCertifiedMail.com?

No. The service is entirely web-based and works through your browser.

Can I access my mailing history online?

Yes. Your account includes access to mailing history, tracking details, and available delivery confirmations.