Frequently Asked Questions

Getting Started

This article answers common questions about using OnlineCertifiedMail, including account access, sending letters, tracking, delivery timelines, and available printing and billing options.

In This Article

What if I can't log in?

  • Search your email inbox to confirm the address used for your account.
  • Use the lost password option to reset your password.
  • Check your spam or junk folder for the reset email.

Can I save my credit card information?

  • Yes, you can save or update your credit card information during the payment process.

What paper types do you offer?

  • Only standard 8.5" x 11" white paper is available.
  • Other sizes, such as legal paper, are not offered.
  • Go to our parent website, LetterStream, for more options.

What ink options do you offer?

  • Only black ink printing is available.
  • Color printing is not offered.
  • Go to our parent website, LetterStream, for color printing.

How does pricing work?

Pricing is based on the number of pages and includes the cost of postage, printing, and mailing.

  • Up to 8 sheets: $10.49
  • 9–14 sheets: $11.49
  • 15–29 sheets: $15.49
  • 30+ sheets: $18.49

Can I stop a letter from being mailed?

  • If payment has already been completed, the letter cannot be stopped.
  • If the letter has not yet been paid for, it can still be removed from your shopping cart.

How do I track my letters?

You can track your letters in two ways:

  • Log into your account and click the History button. Each recipient will have their own tracking link.
  • Use the tracking number on the USPS website.

When will my letters be delivered?

  • USPS estimates delivery within 7–10 business days.
  • Delivery may take up to 14 business days, depending on delays.

What if my letter never gets delivered?

  • If it has been more than 14 business days, you should contact the USPS for more information.
  • OnlineCertifiedMail is responsible for printing, preparing, and handing off the letter to USPS, but delivery is handled by USPS.

How do I access the signature confirmation (proof of delivery)?

  • This is called the Electronic Return Receipt (ERR).
  • To access it:
    • Log into your account.
    • Click the History button.
    • Download the signature file once it becomes available.

Note: It may take a couple of business days after delivery for the signature to appear.

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